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FREQUENTLY ASKED QUESTIONS
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This
document contains common questions and answers regarding inkjet refill
kits and operation.
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How
much money will I save?
You buy OMNIWELL
inkjet refill kits with cost less than a cartridge, and it is like buying
30 cartridges. For example, when you are running out of one color of a cartridge
which has 3 (or five) color chambers inside, you have to throw it away and buy a new one
even though the other color chambers are still full of ink. However, an OMNIWELL refill kit
can refills one cartridge 30 times (or 6, 9 times); i.e., you have already saved 30 (6 or 9)
cartridges. ¡@
Is
your ink as good as the original ink?
Better! We use high performance inks that have exactly the same chemical and
physical properties as the original inks. OMNIWELL inks use new sub-micron
technology, which reduces the chance of clogging (more so than the original
inks) and increases printer performance . OMNIWELL inks are like premium gas for
a car making the machine run smoother and more efficiently. The blacks are
blacker, and the colors more vibrant. ¡@
Are
all inks the same?
No, different printers require different formulations. There is no generic ink
that works well in all printers. That is why we have different kits available.
Inks will not perform well if used in the wrong printer; this is why we ask you
use the correct ink for your printer..
Will
refilling void the OEM's warranty on my printer?
The manufacturer will suggest you to use original cartridges because they are
concerned about inferior ink clogging or ruining the printer. There are inferior
inks in market, but not OMNIWELL inks. They are most likely more concerned that
you will stop using their product! The ink we use is identical in chemical
composition to the original manufacturer's ink, but actually improves
performance. You will never have a problem with your printer due to the
refilling process or our inks. One tip though; if you ever get your printer
serviced by the retailer, or bring it in for service, take out the refilled
cartridge. The reason for this is because the retailer that sold you the printer
will probably have their own parts and service warranty plan. They will
probably blame any problems on the refilled cartridge. Printer technicians can
be very convincing, but be assured that any problem with your printer will not
be due to the fact that you are using refilled cartridges. In fact, our ink will
improve your printer's performance!
Is cartridge of consumable?
Of course, the refilled cartridge has its limited life, and you should buy a new
original cartridge for replacement in time.
Are your products guaranteed?
Yes, OMNIWELL guarantees all of our products. Our goal is to supply you with the
best possible products and help you save $$$ on your printing costs. We
guarantee to replace any product found to be defective under normal use of
OMNIWELL products..
Can I refill the cartridge, which is still with residual ink of original?
The inks will last as indicated on the color box for two year as long as the
following three conditions are met:
* Seal it tightly while the ink is being stored for next time usage.
* The kit is kept at room temperature. •T •T
* The ink is kept out of direct sunlight
Is
your ink as good as the original ink?
Yes, It's OK to mix OMINWELL ink with the originals since they are with same
characters.
¡@
- About
the refilling times
Realistically, we don't know; maybe, under ideal conditions, 20 times or more.
There will be one time when you notice your print quality is deteriorating. This
is usually evidenced by the printer streaking or incomplete ink coverage even
though you have done the head cleaning instructions. Cartridges separating from
the print-head may be found that the print-head that needs replacement, but the
cartridges are still working fine. Then, you will have the satisfaction of
knowing that you have completely exhausted the usefulness of your cartridge, and
can trash it without any qualms. That will be the time to buy another cartridge,
new or remanufactured, and, we hope, from OMINWELL
When should I refill my cartridge?
Everything you need is included in the refilling kit except some items. Depending on the make and
model of your printer, your kit will include detailed instructions, ink-bottles, and
relative refilling tools and sometimes a small drill.¡@
What's
the proper handing of the refill-needed cartridge?
Always handle the cartridge with care. Do not touch the print head or the copper
or gold foil contacts with your fingers.
Do not leave the opened cartridge
outside the printer in an unprotected environment, as the ink will dry out
inside the nozzles clogging the print head. Once this occurs, the cartridge will
not print properly when refilled, unless it is cleaned. If the cartridge must be
stored, enclose it in an air-tight zip-lock plastic bag. never try to clean the
cartridge with any kind of solvent.
Is it
difficult to refill cartridge, how long will it take?
It is not difficult at all. It is a simple process that once you get the hang of seems
ridiculously easy. Typically it takes 10 to 15 minutes the first time you do it. When you
master the process it usually only takes a few minutes to do the refill. It saves you a
trip to the mall to buy a new cartridge, and can actually be quite satisfying to
you know you
are saving so much money!
Is it messy?
If you are careful, it shouldn't be messy. You should take the proper precautions
...after all accidents do happen! At first, you might get some ink on your hands, but it
really isn't a big deal. The ink can be removed quickly by using a mild bleach solution.
Soap and water can also be used but may not be as effective as the bleach. After you get
the hang of it, the chances of an accident will lessen.
What if I can't do it?
You can! We guarantee it! If it doesn't work for the first time - consult our
tech support. Firstly, please refer to
OMINWELL
instruction sheet or technical
manual, or you can find out the answer by accessing our web site. If you still
have any question, please feel free to contact us by e-mail address: omni@omni.com.tw
and we will be always by your side to help you through a successful refilling.
¡@
(The trade marks and
product name are the property of their respective owner)
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Any requests for additions or modifications to the FAQ should be sent to OmniColor at the Internet e-mail address:
omni@omni.com.tw This e-mail address is for correcting FAQ file information only.
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Copyright 1998
Omni Enterprise Corp.
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